What is
the eaco
system?

The eaco system is a works management software suite for high volume commercial service contracts. Some systems only deal well with in-house staff, others deal well with contractors only.

Having managed over 1.5 million work orders, eaco has a track record of dealing well with both, enabling your internal team to collaborate with external teams. This makes eaco one of the most powerful and versatile works management platforms on the market. By enabling greater efficiency, transparency and productivity eaco can ultimately drive greater revenue for your business.

Phase 01

Winning
high volume
service
contracts

Major commercial contracts can be extremely complex. They often involve high volumes of work orders, across an extensive network of staff and suppliers, under strict compliance and reporting requirements.

To win these contracts you need to be able to demonstrate precisely how you are going to meet these demands, on time, compliantly and on budget. The eaco system will showcase your team’s elite capability to manage and fulfil new and repeat contracts.

Phase 01

Winning
high volume
service
contracts

1. Meet the requirements

Every major contract is different. You need to demonstrate how your systems and processes will meet their requirements.
Client requirements can include:

  • Integrations with their CRM, Asset Management and Accounting Systems
  • Custom workflows
  • Custom data capture & reporting
  • Strict quality and compliance requirements
  • Realtime data and client portals

The eaco system’s strength lies in enabling you to customise it’s set up to meet your contract requirements and client needs, which often vary.

2. Win the price war

The eaco system gives you the advantage to win contracts and maintain profitability by:

  • Applying deep integrations with client systems
  • Automating processes
  • Keeping costs low and service levels high through efficient use of your resources.

The capability to provide custom solutions to align with the workflows of your clients, is key to winning the price war.

3. Stand out from the crowd

Deliver above and beyond your client expectations with:

  • Customised reports
  • Portals with real time data
  • Fieldwork mapping & tracking
  • Transparent pricing
  • Bespoke value adds

The eaco system strengthens your unique selling proposition with service and data that your competitors can’t replicate.

Get Started

Phase 01

What contracts could
you win with eaco?

Facility & Asset Management
Emergency Roadside Assistance
NDIS & Healthcare Services
Maintenance, Inspection & Installation Services
Insurance Claims
Event Services
Commercial Services
Ask us

Phase 02

Managing
contracts

Managing high volume service contracts requires a complex stakeholder network (i.e. clients, management, fieldworkers, contractors, subcontractors) to collaborate in real time, often over a broad geographical area.

The eaco system makes this possible with intelligent technology that provides a 360° view of your business activity in real time, allowing you to deliver on your commitments to customer service and demonstrate the value you hold for your own stakeholders.

Get Started

Phase 02

Managing
contracts

Work Order Distribution
Work Order Capture
  • Capture:
    Forms, Widgets, APIs, Email Parsing, In-Field, Programmed Jobs
  • Distribution:
    Automated Dispatch, Manual Override
Invoicing & Payment
  • Supplier quotes & invoices
  • Client quotes & invoices
  • Expense Tracking
Detailed Reporting & Analytics
Compliance Management
Quality & Safety
  • Licences
  • Certifications
  • Inductions
  • Learning Courses
  • Feedback Management
Proof of Delivery
  • Exact Task Completion
  • Photographic Evidence
  • Completion Certificates
  • Custom Documents
  • Location Tracking
  • Check In
Customer Service

Phase 03

Retaining
high volume
service
contracts

The key to creating long term value for your organisation is retaining the major commercial clients that you have worked so hard to win and please. The more you can increase the lifetime value of your customer, the higher your organisation will be valued.

Get Started

Phase 03

Retaining
high volume
service
contracts


Developing trust

Fulfil your promises and exceed expectations.


Building relationships

Become an integral part of your clients organisation. Not only a supplier of choice, but a supplier of need


Future proofing

  • IOT (Internet Of Things)
  • Digital Twins
  • Artificial intelligence
    (Predictive analytics)
  • Augmented Reality
  • Virtual Reality

The
technology

Simplified & streamlined
The more you can do yourself, the less reliant you are on programmers. Customise your own workflows, forms, tasks and automations through eaco’s powerful no-code configurations. This will help you get up and running fast and keep your system costs very competitive.

Cloud architecture
The eaco system takes advantage of the security and scalability of Amazon’s AWS cloud server architecture. Win major contracts by complying with ISO, IEC and CSA Star requirements. Impress your clients by meeting their data security and access demands.

Custom interfaces & systems
Impress your clients and become more deeply embedded into their businesses with tailor made interfaces built on eaco’s API. This could include client portals, customised reporting and even fully bespoke front-end systems.

RESTful API
With an API-first approach, the eaco system easily integrates with others. Our front end web apps and mobile applications are built on top of eaco’s API, so we get lots of practice in
ensuring its ease of use, functionality and security.

Smartphone apps for both Apple & Android
Keep your whole team and suppliers in the loop through eaco’s smartphone applications.

Our
people

The eaco system brings together a network of highly qualified experts from a wide range of backgrounds and industries.

Whilst there is no doubting the tech skills this team brings to the table, the eaco talent pool also includes people with real world experience in contract negotiation, operations, finance, sales, marketing, change management, human resources, customer service, compliance and the law.

The
process

establish

Capture and qualify the exact requirements including:

  • Goals
  • Requirements Gathering
  • Workflow Analysis
  • Stakeholder Mapping

act

Tailor the eaco system to meet the requirements, including:

  • Configurations
  • Customisations
  • Integrations
  • Automations

communicate

Engage with and rollout to relevant stakeholders, including:

  • Clients
  • Your Team
  • Suppliers

optimise

Maximise your efficiency and effectiveness with:

  • Reporting
  • Analytics
  • Process Improvements
  • Continuous Improvement

Start the conversation

Don’t miss this opportunity to get a head-start in what could be a game-changer for your business.

Contact
Bruce Ahchow
Business Development

[email protected]
0409 398 002