Success Story: Urban Maintenance Systems
- Eaco
- Apr 1
- 3 min read
How UMS Added 25% More Revenue in Just One Year
Introduction
In the fast-paced world of facilities management, delivering quick, reliable, and compliant reactive maintenance services isn’t just tough—it’s essential. Urban Maintenance Systems (UMS Advantage), a Melbourne-based leader in programmed maintenance (think buildings, grounds, and graffiti removal), was facing a growing demand to expand into reactive maintenance—and let’s face it, that’s no simple feat.
So, they turned to Eaco Systems for a game-changing solution.
Eaco’s tailored automation and compliance framework was the key to transforming UMS Advantage’s reactive maintenance process, making it faster, more reliable, and far more cost-effective. Here's how we helped.
The Challenge:
Why Reactive Maintenance Is a Tough Nut to Crack
Reactive maintenance—think urgent repairs that are never planned for—comes with its own set of problems:
Contractor Coordination
UMS Advantage needed a network of skilled tradespeople at the ready, 24/7.
Sourcing contractors manually was time-consuming and inefficient.
Compliance Risks
With government clients and other strict requirements, compliance checks (licenses, insurance, safety) were non-negotiable.
There was no centralized system to ensure contractors were properly qualified before being sent out.
Administrative Overload
With so many small jobs to manage, the finance and admin teams were drowning in paperwork.
Manual invoicing, job tracking, and reporting created massive bottlenecks.
If left unchecked, these issues could have led to missed opportunities, client dissatisfaction, and rising operational costs.
Eaco’s Solution: Automating the Chaos
Eaco rolled out a three-pronged system to streamline UMS Advantage’s reactive maintenance operations:
1. Smart Contractor Profiling & Engagement
Centralized Database:
UMS Advantage could now see every contractor’s skills, availability, and location in real-time, ensuring the best match for every job.
Automated Job Matching:
Jobs were automatically assigned to the nearest, most qualified contractor, drastically reducing response time.
2. Built-in Compliance Safeguards
Compliance Gateway:
Eaco's system automatically blocked non-compliant contractors (e.g., expired licenses) from being assigned to work.
Ongoing Risk Checks:
Compliance checks were integrated at every stage—job assignment, dispatch, and completion—making the system audit-ready.
3. Total Process Automation
Auto-Invoicing & Payments:
No more manual invoicing or chasing down payments. Eaco’s system automatically generated invoices and processed payments.
In-Field Digital Reporting:
Technicians logged job details directly on their devices, providing real-time updates to clients and making job tracking transparent.
The Results: A Clear Win for Everyone
For UMS Advantage’s Clients
Faster Response Times – Jobs are assigned instantly to the nearest available contractor.
Fewer Risks – Compliance checks at every stage ensured safe, qualified work.
Lower Costs – Automated admin processes passed savings directly to clients.
For UMS Advantage’s Business
Scalable Growth – UMS Advantage’s expanded contractor network could handle more jobs without adding extra overhead.
Higher Margins – Automation cuts administrative costs by up to 40%, improving profit margins.
Improved Accountability – Digital job tracking improved client reporting and built trust.
Why Eaco Was the Right Choice
UMS Advantage’s success boiled down to Eaco’s ability to:
Tailor solutions for high-transaction, compliance-heavy operations.
Integrate seamlessly with existing workflows.
Deliver measurable ROI through automation and risk reduction.
Struggling with Reactive Maintenance?
If your business is dealing with:
Manual contractor coordination,
Compliance headaches, or
Administrative bottlenecks,
Eaco’s proven system can streamline your operations and deliver measurable results, just like it did for UMS Advantage.
Get Started
Are you ready to revolutionize your operations? Contact Shane Barret, Sales and Customer Consultant at EACO, to explore how EACO can work for your business.
📞 0385951931
Don't wait—discover how EACO can help you scale and optimize your operations today!
Key Takeaway
Reactive maintenance doesn’t have to mean chaos and high costs. With the right system—like Eaco’s automated, compliance-driven platform—it becomes a scalable, profitable service line.
